Returns & Warranties

Vendor Returns & Warranties

Vendors are responsible for their own products returns & warranties and may hold their own policies. These may be found on the individual product page under the shipping tab.
If you are needing to contact the vendor to request a return or lodge a warranty claim, please email the vendor directly or use the contact vendor option on their store page.

All vendors are required to meet a minimum set of standards for selling products on our Marketplace and if you have any issues please raise a Vendor Complaint via our Contact Page.

SiCE Ltd Return & Warranty Policies

Before sending any items back, please Contact Us to lodge a return or warranty request. Your request must include any required information including a description, images and why you are making the request.
All returns and warranty claims require a proof of purchase.
If your item was damaged in freight, you must notify us within 24hours of receiving your item.
All returns and warranty claims are to be shipped to us in Auckland at your expense.

Returns:

For non faulty items, we offer a 14 day return period from the time your package arrives and is subject to approval. SiCE Ltd at its sole discretion may apply a 15% restocking fee and/or deduct a 3.5% payment processing fee  from a credit issued.

Upon receiving your item, we will assess your items and if approved, we will exchange your item or provide a store credit. Shipping costs are non refundable and if completing an exchange you will need to pay a new shipping fee to get your new item to you.

Please note:
For returns the item needs to be sealed in its original undamaged packaging, be unopened, unused and include all labels & manuals.

Restricted Returns:
The following items are not able to be returned due to Health & Safety issues or NZ Copyright laws. These items are still covered under the consumer guarantees act and returns & exchanges are available for defective items.

• All Downloadable products including but not limited to music, video, pictures, software
• All music and video items including CD’s, Vinyl, DvD’s and digital products
• Any item that has a hygiene consideration
• Headphones & Earpieces
• Underwear or swimwear
• Jewelry

Warranty:

All our products come with a minimum 6 month warranty period sometimes longer. Additional info can be found on the individual product page.

All our warranty claims are treated on a case by case basis and timeframes to be resolved may vary.

We do not accept warranty claims where:

• The product has been modified in any way
• You have used the product so much that it understandable that it broke
• You broke the product intentionally or accidently
• The product was used in way it was not intended to

Once your item is assessed and accepted under warranty and we are unable to repair it within a reasonable timeframe, a replacement or store credit will be provided.